Terms and Conditions 369vip – Complete Platform Usage Guide

Welcome to 369vip. This terms and conditions document constitutes a legally binding agreement between you (hereinafter referred to as "Member" or "User") and 369vip management. By registering an account, making any deposit, or using any part of our platform, you automatically agree to be bound by all terms stated in this document along with all related policies, including our Privacy Policy and Responsible Gaming guidelines.

To register and use 369vip services, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Not a citizen or permanent resident of a jurisdiction that prohibits participation in online gambling activities.
• Registering as a private individual and not in a commercial or corporate capacity.
• Have full legal capacity to accept these terms.
• Has never been suspended or banned by 369vip previously.

369vip reserves the right to decline any individual's registration application without providing a reason. Our decision in this matter is final and not subject to appeal.

Each member is only permitted to register and maintain one active account at 369vip at all times. Registering multiple accounts – whether using different names, email addresses, phone numbers, or banking details – is a serious violation of these terms. All associated accounts will be permanently closed and any outstanding balances or wins will be forfeited.

During registration, you are required to provide truthful, accurate, current, and complete information. You are solely responsible for keeping your account information up to date whenever changes occur. 369vip is not liable for any losses arising from outdated or inaccurate account information.

• Your full name must match the name on your valid identification document.
• Your mobile number must be active and registered in your own name — not a third party's number.
• The bank account or eWallet registered must be in your own name for withdrawal purposes.
• Your account password is your personal responsibility; do not share it with anyone.

369vip supports a variety of deposit and withdrawal methods suited for users in Malaysia. All financial transactions are processed through secure, encrypted channels. The minimum deposit is RM 30 for most payment methods, and the minimum withdrawal is RM 50 unless otherwise stated in a specific promotion.

Accepted payment methods at 369vip include:

• Local bank transfer via FPX (Maybank, CIMB, RHB, Public Bank, Hong Leong Bank, and others)
• EWallet: Touch 'n Go eWallet, Boost, GrabPay
• Cryptocurrency: USDT (TRC20/ERC20), Bitcoin (BTC), Ethereum (ETH)
• Visa / Mastercard debit cards issued in Malaysia

Withdrawals are processed automatically by our system within 3 to 5 minutes for FPX and eWallet methods. Cryptocurrency withdrawals may take up to 30 minutes depending on blockchain network conditions at the time. 369vip does not charge any processing fees for standard withdrawals.

369vip reserves the right to suspend any withdrawal pending investigation if there are signs of fraudulent activity, money laundering, or a breach of terms. In such cases, the member will be notified and asked to provide the required supporting documents.

369vip offers a wide range of attractive bonuses and promotions for both new and existing members. All promotional offers are subject to wagering requirements (rollover requirement) specified for each promotion. Members are advised to read the terms of each promotion carefully before claiming any bonus.

• Welcome Bonus: Subject to the rollover requirements stated on the relevant promotions page.
• Weekly Cashback: Calculated based on net losses within the specified period, credited every Monday.
• Reload Deposit Bonus: Can only be claimed once within the stated period; cannot be combined with other offers unless stated.
• VIP Program: Benefits vary by tier; tier upgrade requirements are based on cumulative wagering amount.

Bonuses that have not met the wagering requirements cannot be withdrawn. Any attempt to circumvent wagering requirements through hedge betting or strategies that abuse the bonus system may result in the bonus being voided and the account suspended. 369vip reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

All games offered at 369vip use a Random Number Generator (RNG) that has been audited and certified by an independent third-party body. This ensures every game outcome is genuinely random and cannot be influenced by any party, including 369vip itself.

Completed game results are final. However, 369vip acknowledges that technical errors can sometimes occur. In such situations:

• If an error occurs during an active game session, the round in question may be voided and the bet returned.
• Wins resulting from a software error or inaccurate display are invalid and will not be paid out.
• Any internet connection disruption on the member's end during an active game is the member's responsibility; 369vip bears no liability for any losses resulting from the member's connectivity issues.
• In the event of a dispute, members must submit a complaint within 72 hours from the date the incident occurred.

The 369vip support team will thoroughly investigate every complaint and provide a response within 5 business days. The decision issued by 369vip management following the investigation is final and binding on both parties.

369vip has a zero-tolerance policy toward any form of fraud, system manipulation, or conduct that is detrimental to the platform or other members. The following behaviors are strictly prohibited at 369vip:

• Using automation software (bots), scripts, or third-party tools to play or interact with the platform.
• Colluding with other members to manipulate game outcomes (collusion).
• Exploiting bugs or system vulnerabilities to gain an unfair advantage.
• Attempting to access another member's account without authorisation.
• Using the 369vip platform for any money laundering or other illegal activities.
• Providing false or misleading information during registration or the verification process.

369vip is committed to protecting the privacy and data security of all members. All personal information collected during registration and use of the platform is subject to our Privacy Policy, which can be found on the Privacy Policy.

In summary, 369vip collects and uses your personal information for the following purposes only:

• Identity verification and KYC compliance.
• Processing the financial transactions you carry out.
• Sending account-related notifications and relevant promotions.
• Enhancing the 369vip platform user experience.
• Compliance with applicable legal and regulatory requirements.

369vip does not sell, rent, or share members' personal information with third parties for marketing purposes without your explicit consent. All data is stored on servers protected with high-level encryption and is accessible only by authorized personnel.

369vip takes a proactive approach to promoting responsible gaming. We believe that healthy entertainment is entertainment managed wisely. To that end, 369vip provides members with a range of tools to help manage their gaming habits:

• Daily / Weekly / Monthly Deposit Limit: Set a limit on the total amount you can deposit within a specified period.
• Loss Limit: Limit the amount of losses permitted in a single session or specified period.
• Self-Exclusion: Temporarily suspend your account – options available: 1 week, 1 month, 3 months, 6 months, or permanent.
• Play Time Reminder: Receive periodic notifications about the time you have spent on the platform.

If you feel that your gaming habits are starting to affect your personal life, finances, or social relationships, we encourage you to use the tools above or contact our support team. More information on responsible gaming can be found on the Responsible Gaming ours.

Members are free to close their 369vip account at any time by contacting our support team. Before closure, please ensure all active bonus wagering requirements have been met and all eligible funds have been withdrawn. 369vip will process account closure requests within 5 business days.

369vip reserves the right to suspend or close any member's account under the following circumstances:

• Violation of any term in this document.
• Suspected fraudulent activity, money laundering, or criminal activity.
• Failure to complete the KYC verification process within the specified period.
• Account inactive for more than 12 consecutive months with no transaction activity.
• Request from the relevant authorities for legal reasons.

In cases where an account is closed due to a breach of terms, 369vip reserves the right to forfeit all balances and wins in that account. For inactive accounts, a monthly maintenance fee of RM10 or the account balance (whichever is lower) may be charged after 12 months of inactivity.

369vip reserves the right to modify, amend, or update these terms and conditions at any time in accordance with operational and legal compliance requirements. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the 369vip platform after the effective date of any changes will be considered acceptance of the new terms.

These terms and conditions are governed by applicable laws. Any dispute that cannot be resolved through 369vip's internal complaints process will be referred to independent arbitration in accordance with procedures established by management.

If you have any questions, concerns, or require further clarification regarding these terms and conditions, please contact the 369vip support team via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected]
• Telegram: Through the official 369vip channels available on the platform.