Privacy Policy 369vip – Our Commitment to Protecting Your Data

Welcome to the 369vip Privacy Policy. This document is designed to provide members and prospective members with full clarity on how we handle your personal information transparently and responsibly. 369vip takes the privacy of every individual who interacts with our platform very seriously at all times.

This Privacy Policy applies to all information collected through the 369vip website, official mobile app, customer support channels, and any other medium related to our services. By registering for or using the 369vip platform, you agree to the terms set out in this document.

If you do not agree with any part of this Privacy Policy, we encourage you to contact our support team before continuing to use the platform. We are always ready to address any concerns you may have about how your data is handled.

369vip only collects information that is strictly necessary to provide a safe, efficient, and regulatory-compliant service. We practise the principle of data minimisation — meaning we will not request information that is irrelevant to your use of our platform.

All information we collect is used solely for legitimate and relevant purposes. 369vip does not use your data for any purpose other than those clearly stated in this policy. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying, and securely maintaining your member account on the 369vip platform.
• Transaction Processing: Processing all deposits, withdrawals, and financial transactions you carry out on our platform accurately and promptly.
• KYC Verification: Meeting identity verification requirements to comply with anti-money laundering (AML) obligations and know your customer (KYC) policies.
• Platform Security: Detecting, investigating, and preventing fraud, hacking attempts, or any activity that threatens the security of the platform and its members.
• Service Communications: Sending important account-related notifications such as transaction confirmations, password changes, and security alerts.
• Customer Support: Providing effective assistance whenever you contact the 369vip support team through any available channel.
• Responsible Gaming: Using usage data to identify gaming patterns that may require intervention to protect member wellbeing.
• Platform Improvements: Analysing usage data in aggregate (without identifying individuals) to improve the functionality and user experience of the 369vip platform.

For marketing and promotional communications, 369vip will only contact you if you have given explicit consent during registration or through the communication preference settings in your account. You may withdraw this consent at any time via your account settings.

369vip understands that your trust is our most valuable asset. We firmly state that we do not sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent. However, there are certain situations where limited sharing of information is necessary:

• Payment Service Providers: The payment gateways we use (FPX, eWallet, crypto) need to receive minimum transaction information to process your payment. All these providers are bound by strict confidentiality agreements.
• Game Providers: Third-party game software providers receive only the minimum session data required for game functionality. They do not receive your full identity information.
• Legal Authority: 369vip will disclose the required information if ordered by a competent court or law enforcement authority in the context of a legitimate criminal investigation.
• Integrated KYC Services: Third-party identity verification providers integrated with our system to process KYC checks securely and efficiently.

369vip retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. In general, data retention periods are as follows:

• Active Account Data: Retained for the duration your account is active plus a 5-year period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable taxation and anti-money laundering laws in force in Malaysia.
• Security Logs: Retained for 2 years for security incident tracking and investigation purposes.
• Support Communication Records: Retained for 3 years for quality control purposes and the resolution of any disputes that may arise.
• Marketing Data: Deleted within 90 days after you withdraw your marketing communication consent.

Once the retention period expires, your data will be securely deleted using methods recognised by the information security industry, ensuring it cannot be recovered by any party.

369vip uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members interact with our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand which pages are visited most frequently and how members use the platform, enabling us to make continuous improvements.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity and to keep your session secure throughout your time on the platform.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect your ability to fully access or use certain features of the 369vip platform.

As a 369vip member, you have certain rights regarding your personal information protected under applicable data protection laws. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to know what personal data we hold about you and to request a copy at any time.
• Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to applicable legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict how we use your data in certain situations, such as while a dispute is being investigated.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform where applicable.

To exercise any of the above rights, please contact the 369vip support team via Live Chat or our official email. Your identity may need to be verified before the request is processed to ensure your account security.

369vip reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any material changes via their registered email or in-platform notification at least 14 days before the changes take effect.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of the 369vip platform after any changes take effect will be considered as your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of our platform.
• Privacy Email: [email protected]
• Official Telegram: Via the official 369vip Telegram channel, accessible directly from within the platform.